Welcome to the FAQ section for Booklys.com, where we aim to address common queries and provide helpful information about our services and policies. If you have any other questions, please feel free to contact us.
1. How do I purchase an eBook from Booklys.com?
To purchase an eBook, simply browse our selection, choose the titles you wish to buy, and add them to your cart. Then, proceed to checkout, where you will be asked to provide payment information. We accept payments via Stripe.
2. What formats are the eBooks in?
Our eBooks are available in PDF format, which is compatible with most e-readers, tablets, smartphones, and computers.
3. How will I receive my eBook after purchase?
After purchase, your eBook will be sent to the email address you provided during checkout. You will also have the option to download it directly from the purchase confirmation page and from your customer panel on Booklys.com.
4. Can I download my eBook more than once?
Yes, you can download your purchased eBooks multiple times from your customer panel. There is no limit to the number of times a purchased eBook can be downloaded, provided it is for personal use only.
5. What is your return policy?
Our return policy allows for refunds on eBooks that have not been downloaded. If you have not downloaded your eBook, you can request a refund within 14 days of purchase. Once an eBook is downloaded, it cannot be returned or refunded.
6. How do I access my customer panel?
You can access your customer panel by logging into your account on Booklys.com. Your account details and purchased eBooks will be available in your panel.
7. What should I do if I have trouble downloading or accessing my eBook?
If you encounter any issues downloading or accessing your eBook, please contact our customer support team. We are available to assist you and ensure you can enjoy your purchase without any hassle.
8. Is my payment information secure?
Yes, we use Stripe to process payments, which employs industry-standard security measures to protect your information. Your payment details are not stored on our servers.
9. Can I use eBooks purchased on Booklys.com for commercial purposes?
No, the eBooks purchased from Booklys.com are for personal use only. They may not be used for commercial purposes, resold, or distributed without express permission from RS Media.
10. How can I contact customer service?
If you have any questions or need assistance, you can contact us at:
support@booklys.com
RS Media Spółka z ograniczoną odpowiedzialnością
Górczewska 129, 01-109 Warszawa, Polska
NIP: 5273110635
REGON: 52847857200000
KRS: 0001102706
We hope this FAQ provides you with the information you need. Thank you for choosing Booklys.com for your reading pleasure!